I have lost my keys or need an extra set — how can I get them duplicated? 
This request can be made in just a few clicks via our application / web portal: Chez Moi.
You can also send it to us by email at service@pilet-renaud.ch with the following information:
- Reason for your request
- Address
- Name(s) and surname(s) of the leaseholder(s)
- Phone contact details
- Reference number indicated on the key to be duplicated (front/back)
- Photo of the key to be duplicated (front/back)
- Number of keys to be duplicated
- Which door(s) this key opens
Upon receipt of your new keys, we will contact you.
You will then be able to collect your order upon presentation of proof of payment.
Link to this question:https://www.pilet-renaud.ch/en/faq/results/question/lFbkITvwcckJu1KY
